Submit an Order Issue
DTF Rush Orders is built on the core value of customer satisfaction. We cherish our relationship with you and are genuinely enthusiastic about ensuring your happiness with our service. Our devoted team, working tirelessly around the clock, is a testament to this commitment. They're eager to promptly address your concerns, responding within just a few hours of your inquiry. Serving you with excellence and joy is not just our duty; it's our delight!
Do you offer reprints?
Absolutely! Orders experiencing print-related issues are promptly reprinted and shipped via UPS within 24 hours.
It's important to note that if the issue stems from the file you supplied, we still want to help. In these cases, we offer a discounted reprint as a courtesy and will guide you through understanding the print issue. This way, you can ensure a more successful reprint next time. We're here to assist every step of the way!
I am missing transfers?
If you're ordering transfers in bulk and find that one of your gang sheet transfers is missing, please contact us right away. We'll swiftly address the issue and ensure the missing transfer is printed and on its way to you within 24 hours. Your complete satisfaction with every order is our top priority.
Can you issue me a refund?
Our professional team is dedicated to assisting you with any concerns regarding our transfers. Please understand that refunds are considered on a case-by-case basis.
As a DTF Printer provider, DTF Rush Orders does not offer refunds for prints that encounter issues due to customer-supplied files. We are committed to helping you achieve the best possible print quality and strongly recommend providing vectored files to ensure optimal results. Your satisfaction with our service is a priority, and we're here to support you in achieving the highest quality in your prints.